We're unable to accept personal checks. However, if you would like to mail us a cashiers check or money order, mailing instructions and the order form can be found here.

SkinBright is normally shipped from our fulfillment center, usually within 1-3 business days of your order via USPS Priority Mail with delivery confirmation. Packages normally arrive within 2-4 business days after they leave our fulfillment center. Your SkinBright package will usually arrive at your door within 4-7 business days from your date of ordering. In rare cases, it may take 7-10 business days to ship. We use USPS Delivery Confirmation to make sure your order arrives safe and sound. You do not need to be present for delivery, and no signature is required. If you do not receive your package within 10 business days, please contact us by clicking here. Make sure you have your order # from your receipt handy.
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No need to worry. Our shipping department strives for perfect service on a daily basis however, from time to time, mistakes may occur. Your order can easily be tracked thru our state of the art system. Simply locate your order #. It will be included in the receipt we emailed you when you purchased. Contact us by clicking here, let us know about the problem, and give us your order number. We will track your order within our system and contact you regarding its status ASAP.
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While SkinBright has a liberal return policy on our products we are unable to issue refunds after an order has been placed due to system limitations. Once an order is placed thru our system the credit card used is immediately charged electronically. The order is then processed and sent to our fulfillment center for shipping. This speedy process does not allow for refunds to be processed immediately following the sale and orders intercepted before shipping. Please place your order carefully.
Should you decide to return your package returns are processed thru our RMA system. To request an RMA please follow the instructions on our refund page here. Make sure you have your order number handy. your order number is on your receipt that was emailed to you when you placed your order. Its important that you follow our return policies carefully. Packages that are refused on delivery will not qualify for a refund.
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Our state of the art online ordering system uses the latest SSL technology to safeguard your information. All of our order processing and shopping cart pages are secure. You can see your order is secure by the https at the beginning of the URL in your address bar.
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You can contact customer service easily by clicking here and using our online contact form. We can normally get back to within 48 hours (Mon through Fri).
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